Designing an Exception Queue for Arrival Notices
Sort exceptions by cost and time to consequence, not by when they arrived or who called loudest.
Stefan Ruzicka
Section
4 stories in Features.
Sort exceptions by cost and time to consequence, not by when they arrived or who called loudest.
Start documenting demurrage delays the day cargo discharges, not when the invoice arrives.
Matching bill of lading, invoice, and packing list before filing stops costly customs delays.
Accessorials imposed weeks after booking can erase your margin if you don't price for them upfront.